You can delete your NexZay account at any time. Deleting your account permanently removes your profile and the data associated with it, as described below.
Option 1 — Delete from inside the app (fastest)
- Open the NexZay app and sign in.
- Go to Profile → Settings.
- Scroll to the Account section.
- Tap Delete account.
- Read the confirmation and tap Delete my account.
Your account and data are deleted immediately. You'll be signed out automatically.
Option 2 — Request deletion by email
If you can't sign in or no longer have the app installed, email us from the address registered on your NexZay account and we'll delete it for you.
Send your request to
Include the email address or phone number registered on your account so we can locate it.
support@nexzay.comWe verify ownership before deleting, then complete the request within 30 days and confirm by email.
What gets deleted
- Your profile, name, photo and login credentials
- All of your listings
- Your chats, messages and offers
- Your reviews, saved items and followers
- Identity-verification documents and any photos you uploaded
- Your subscription records
This cannot be undone
Once deleted, your account and its data cannot be recovered. If you have an active paid plan, deleting your account ends it immediately with no refund for unused time.
What we may keep, and for how long
We delete your personal data as described above. We may retain a limited set of records where the law requires it or to prevent fraud and abuse — for example transaction and payment records kept for accounting and legal obligations, and records relating to reported policy violations. These are stored securely, kept no longer than required, and are not used to identify you as an active user.
Need help first?
If you're deleting your account because something went wrong, we'd genuinely like the chance to help. Contact us at support@nexzay.com before deleting.